Sleep Data/Sleep Patterns
No Sleep Data
Please follow the steps below to help resolve issues when you cannot see Sleep Data:. 1. Make sure Sleep Patterns are enabled within the Sleep tab. 2. Make sure you're logged in to your Ozlo account
My Sleep Patterns Seem Wrong
Please follow the steps below to help resolve issues when your Sleep time is not correct:. 1. Some of the reasons why Sleep Patterns could be wrong. Each device measures sleep in its own way, using different sensors, placements, and algorithms. Rings
Error showing up when uploading
Please follow the steps below to help resolve issues when errors are shown when uploading data. If the error is "no sleep data found", the data may have been insufficient for us to process and find Sleep Patterns. Please refer to “No sleep data found
Temperature Data Higher than Reality
Please review the possible causes for the temperature readings being higher than the actual values. Possible causes:. Case being in direct contact with phone or other electronic device. Case being in direct contact with a person. Case being charged b
Microphone Values Seem Too High
Please review the possible causes for the microphone readings being higher than the actual values. The microphone values we report represent the maximum reading from each sensor measurement period, as opposed to an average reading. We report the data
Old Data not Showing Up
Any sleep sessions older than 1 month will not be shown by the app.
Sleep tracking shows asleep when I was awake lying in bed for a long time
This can happen if you are lying in bed doing something that involves very little movement, such as reading or scrolling. Since the Sleepbuds rely on detecting movement to track sleep, we recommend putting them on just before you actually intend to s
Light Data is Too Low
If your light data seems too low, make sure the Sleepbuds case is uncovered with the light sensor on the left side of the Smart Charging Case pointing outward away from the nearest wall, if possible. Positioning it so the sensor faces the room’s wind
No Temperature data
If no temperature data appears:
Microphone data always 0
Please follow the steps below to help resolve issues when microphone data is 0. Make sure the microphone isn’t disabled in the Sleep Settings. If a pin was ever inserted into the microphone hole instead of the reset hole, that can cause damage to the
“Product Usage” is disturbing my sleep the most
Product Usage refers to events related to the Sleepbuds that simply show what they are doing. These are not events that would be disturbing your sleep. Examples include undocking the Sleepbuds, charging, or placing them back in the case.
I want to know what noise I was protected from/woke me up
For privacy reasons, the Sleepbuds do not record or store any audio. The microphone is designed solely to detect sound disruptions and measure their strength. This means the device can monitor noise levels in your environment without capturing or sav
"No sleep data found" when uploading
Please follow the steps below to help resolve issues when “No sleep data found” when uploading:. If you did not sleep with the buds in your ears, this is normal. Ex, the sleepbuds were left on your night stand while you were sleeping. If you used the
Sleepbuds not detecting when I’m awake at night, shows I’m still asleep.
We are currently working on improvements to the sleep detection model to make it more accurate in distinguishing between core sleep and awake periods. Once these updates are implemented, awake events should appear correctly in your sleep data, provid
End of sleep is off by a lot despite buds going in case within a minute
The Sleepbuds should stop collecting data once they’re placed back in the case. Please reach out to Support if you experience this issue regularly so that we can help resolve it.
The app shows another short sleep session before/after waking up
This behavior is due to a quirk in the current sleep detection model. If the Sleepbuds are used within about half an hour after your recorded awake time, the system may mistakenly log that period as a nap or an additional sleep session.
App shows connection error
If the buds are removed from the case, or the environment has a large number of Bluetooth devices, this error can occur during Sleep Transfer. Please ensure the buds remain firmly seated in the case and move away from other Bluetooth devices before t
Will we have the option to sync this with apple health
Our team is reviewing options for broader compatibility, including with Apple Health.
Data transfer taking longer than 10 minutes - 20/30 minutes
On Android: 20+ minutes is unexpectedly long and the user should retry, but anything less is possible with normal usage. On iOS: cancel transfer and try again.