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Ozlo Sleep Help Center - US logo

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FAQs

Do they have noise cancelling?

Our Sleepbuds feature passive noise blocking to block out snoring and other noise. In addition, we offer noise maskingť audio content (think, white noise, ocean waves, babbling brook, etc) to cover up and replace any sounds that bleed through the...

What type of Bluetooth® technology do they use?

Ozlo Sleepbuds® use both Bluetooth® and LE audio in the product; the stream from the case to the buds is LE audio, which requires the case to pair with a Bluetooth® device if using outside audio.

Do they have an alarm?

Yes, our Sleepbuds® have a built-in private alarm which can be set up through our app. The alarm doesn't require the phone to be connected.

What is the wireless range?

Ozlo Sleepbuds have a range of up to 10 ft (3 meters) from the Smart Case. The Smart Case has a range of up to 10 ft (3 meters) from the source device. This range may be reduced by physical obstructions, such as walls and doors, or by interference...

What type of battery do they use?

We use an Accu60L3 battery from VARTA in our earbuds. With a rich history and extensive proficiency in battery technology, VARTA has crafted the Accu product series with a distinct focus on the medical sector. This series is tailor-made to cater...

Can I connect to any device?

Streaming on the Sleepbuds System is available for any Bluetooth device, and our App is available for Android (Phones running Android 12 or later) and iOS (iPhones and iPads running iOS 16.4 or later) Source: https://ozlosleep.com/products/sleepbuds

Will the app work on Android and Apple?

Yes, the app will be available for Android (Google Pixel 6a+ and the latest Android phones running Android 12 or later) and iOS (Apple iPhone 12+ running iOS v14 or later) Source: https://ozlosleep.com/products/sleepbuds

Do they need to be connected to a Bluetooth® device to function?

Bluetooth is necessary to pair the Sleepbuds with your device. Once set up, it is only used to stream audio and switch Sleep Sounds and settings. If you would like to stream audio, then yes, you need to connect to a Bluetooth device while...

Does the Smart Case support wireless charging?

No, it does not at this time.

Can they take phone calls?

While there is a microphone in the charging case (to assess the noise level in your sleeping environment), there is no microphone in the Sleepbuds® to support phone calls.

Does the alarm still work when Bluetooth® is disabled?

The alarm still works in this mode, as its stored locally in the Smart Case and on your Sleepbuds which include a real-time clockť so the system knows what time it is, even when the phone is no longer connected. Note that because the phone is not...

What is the warranty?

Ozlo Sleepbuds will come with a 1-year warranty. See Details Source: https://ozlosleep.com/products/sleepbuds

What is the Flex Subscription Service?

Flex is a subscription service for the OZLO Sleepbuds. This is not a financing (i.e. "buy-now-pay-later" by Affirm, Klarna, etc.) nor a rent-to-own program, so you don’t have to commit to a purchase spread out over a period of time until fully paid o

What is the return policy?

Ozlo Sleepbuds come with a 30-day return policy. See details.

Can I stream anything?

Yes. Ozlo Sleepbuds® can stream anything (Netflix, Spotify, Audible, Youtube, etc) that a normal Bluetooth headphone can.

Is there a phone-free mode?

While a phone and an active bluetooth connection are necessary to initially set up and to stream audio, your Sleepbuds® can be configured to automatically play your built-in Sleep Sound as soon as you take them out of the case. No phone or bluetooth

What are the decibel levels of Ozlo Sleepbuds® for various volume settings?

Understanding Decibels (dB) and A-weighted Decibels (dBA). First off, let's talk about decibels (dB). This measures sound intensity on a logarithmic scale, meaning small increases in dB can significantly raise perceived loudness. For instance, a 10 d