Guide Package Protection
What is Guide Package Protection?
Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you
Guide Protection for Ozlo
If you opt out of Guide Package Protection, then Ozlo is not liable for lost, damaged, or stolen items.
How do I file a claim with Guide Package Protection?
If you purchased Package Protection and need to file a claim, please click here if you're in the United States, or here if you're in Canada.
How do I buy Guide Package Protection?
Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.
What am I covered for?
Guide Package Protection covers lost, damaged, and stolen packages.
What do I get if my claim is successful?
You have the option of a refund or replacement of your order.
How much does Package Protection cost?
The cost of Guide Package Protection depends on the total value of your order.
How long before my delivery is classed as lost?
If your parcel hasn't had an updated tracking scan in 4 days, it’s considered lost in transit, and you can make a claim.
What happens if my parcel is stolen / if it says delivered but I haven’t received it?
You can file your claim as usual using the link below. Guide will review and process your claim for you. If you're in the US, please use the US claim link, and if you're in Canada, please use the Canada claim link.
How long do I have to file a claim?
30 – 45 days, depending on the claim type. This is from the ship date of the order.