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Ozlo Sleep Help Center - US

You can file your claim as usual using the link below. Guide will review and process your claim for you. If you&apos;re in the US, please use the US&#xA0;<a href="https://ozlosleep.com/claim">claim link</a>, and if you&apos;re in Canada, please use the Canada&#xA0;<a href="https://ozlosleep.ca/claim">claim link</a>.

You can file your claim as usual using the link below. Guide will review and process your claim for you. If you're in the US, please use the US claim link, and if you're in Canada, please use the Canada claim link.

What happens if my parcel is stolen / if it says delivered but I haven’t received it?

FAQs

Guide Package Protection

What data do we collect?

How do we collect data?

Where is your data stored?

What does it mean to anonymize data?

Is my data private?

Can I opt in or out of data collection?

Data Privacy

Troubleshooting

Sleepbuds® do not charge

Sleepbuds® battery draining too quickly

Case doesn't charge

Case battery draining too quickly

Battery level incorrectly displayed on the OZLO Sleep App

Power, Battery, and Charging

Sleepbuds® won't connect to the case

Sleepbuds® won't connect to phone

Sleepbuds® won't pair to a new device/phone

Bluetooth®/Connectivity

No Audio

Poor sound quality

Low or no audio on one Sleepbuds®

Connectivity issues/dropouts/disconnects

Unable to control audio masking sounds

Audio stops unexpectedly and playback won't resume automatically

Audio is playing from the wrong source

Audio/Sound

Errors updating firmware via the OZLO Sleep App

Errors updating firmware via the Website Updater

Errors updating the OZLO Sleep App

Updates

Where do I download the iOS or Android app?

Can I control my Sleepbuds® without the iOS or Android apps?

Auto-play isn't working

OZLO Sleep App is not responding

Alarm Not Sounding or Triggering at the Correct Time

Unable to login to the OZLO Sleep App

App, Settings and Playback

No Sleep Data

My Sleep Patterns Seem Wrong

Error showing up when uploading

Temperature Data Higher than Reality

Microphone Values Seem Too High

Old Data not Showing Up

Sleep tracking shows asleep when I was awake lying in bed for a long time

Light Data is Too Low

No Temperature data

Microphone data always 0

“Product Usage”  is disturbing my sleep the most

I want to know what noise I was protected from/woke me up

"No sleep data found" when uploading

Sleepbuds not detecting when I’m awake at night, shows I’m still asleep.

End of sleep is off by a lot despite buds going in case within a minute

The app shows another short sleep session before/after waking up

App shows connection error

Will we have the option to sync this with apple health

Data transfer taking longer than 10 minutes - 20/30 minutes

Sleep Data/Sleep Patterns

Troubleshooting Guide

Do they have noise cancelling?

What type of Bluetooth® technology do they use?

Do they have an alarm?

What is the wireless range?

What type of battery do they use?

Can I connect to any device?

Will the app work on Android and Apple?

Do they need to be connected to a Bluetooth® device to function?

Does the Smart Case support wireless charging?

Can they take phone calls?

Does the alarm still work when Bluetooth® is disabled?

What is the warranty?

What is the Ozlo Renew Service?

What is the return policy?

Can I stream anything?

Is there a phone-free mode?

What are the decibel levels of Ozlo Sleepbuds® for various volume settings?

How does the Sleepbuds® minimize EMF exposure?

Getting Support for FSA/HSA Orders

Why do Sleep Sounds download?

What are Ozlo Sleep Patterns?

What is the Ozlo Smart Charging Case?

Can I go back to the old firmware version if I don’t like it?

How do I get started?

What are Sleep Goals?

What kind of disturbances does the Smart Charging Case track?

How do I sync my sleep data?

How can I share feedback?

Can I track naps with Sleep Staging?

Will these new features affect battery life?

Can I turn off sensors?

Does the microphone record me?

Where is my data stored?

How do I delete my data?

Why does my Ozlo sleep data look different from other sleep trackers?

Sleep Patterns

What is Guide Package Protection?

Guide Protection for Ozlo

How do I file a claim with Guide Package Protection?

How do I buy Guide Package Protection?

What am I covered for?

What do I get if my claim is successful?

How much does Package Protection cost?

How long before my delivery is classed as lost?

How long do I have to file a claim?

User Guide

Help Videos

Sleepbuds® Updater

Beta Portal

Resources

Care and Maintenance of the Hardware

Cleaning your Sleepbuds®

How to Charge the Sleepbuds®

How to turn off the Sleepbuds®

How to download and install the OZLO Sleep App

How to clear the Bluetooth® Pairing List

How to pair your Sleepbuds® to your Phone/Tablet

What do the lights mean on my Sleepbuds® ?

How to open the Smart Charging Case

How To's

Setting Up Your Sleepbuds®

Getting the Proper Fit for your Sleepbuds®

Changing Silicone Tip Size

Smart Charging Case LEDs

What comes in the box?

Choosing Your First Sound

Setting Up your OZLO® Sleepbuds®

What happens if my parcel is stolen / if it says delivered but I haven’t received it?Updated an hour ago