We're here to help. Tap here if you have questions.

Privacy Policy

Terms and Conditions

Contact Us

Ozlo Sleep Help Center - US

With the Ozlo logo facing you, slide the lid of the Smart Charging Case away from you to open it. The case and buds will automatically begin the connection process to your phone when the Smart Charging Case opens. &#xA0;<img src="https://attachments.gorgias.help/dY4gQxz8dOK2Wnv8/hc/3dBwk7WPybxNZ9mO/2024092413-008eda9d-2563-49b3-b2f7-a5a3aa236c18-51a22f90-edea-4cab-9c3a-a05b6579e6b9.png" style="width: 690px;" class="fr-fic fr-dib">

With the Ozlo logo facing you, slide the lid of the Smart Charging Case away from you to open it. The case and buds will automatically begin the connection process to your phone when the Smart Charging Case opens.

How to open the Smart Charging Case

How To's

What data do we collect?

How do we collect data?

Where is your data stored?

What does it mean to anonymize data?

Is my data private?

Can I opt in or out of data collection?

Data Privacy

Troubleshooting

Sleepbuds® do not charge

Sleepbuds® battery draining too quickly

Case doesn't charge

Case battery draining too quickly

Battery level incorrectly displayed on the OZLO Sleep App

Power, Battery, and Charging

Sleepbuds® won't connect to the case

Sleepbuds® won't connect to phone

Sleepbuds® won't pair to a new device/phone

Bluetooth®/Connectivity

No Audio

Poor sound quality

Low or no audio on one Sleepbuds®

Connectivity issues/dropouts/disconnects

Unable to control audio masking sounds

Audio stops unexpectedly and playback won't resume automatically

Audio is playing from the wrong source

Audio/Sound

Errors updating firmware via the OZLO Sleep App

Errors updating firmware via the Website Updater

Errors updating the OZLO Sleep App

Updates

Where do I download the iOS or Android app?

Can I control my Sleepbuds® without the iOS or Android apps?

Auto-play isn't working

OZLO Sleep App is not responding

Alarm Not Sounding or Triggering at the Correct Time

Unable to login to the OZLO Sleep App

App, Settings and Playback

Troubleshooting Guide

Do they have noise cancelling?

What type of Bluetooth® technology do they use?

Do they have an alarm?

What is the wireless range?

What type of battery do they use?

Can I connect to any device?

Will the app work on Android and Apple?

Do they need to be connected to a Bluetooth® device to function?

Does the Smart Case support wireless charging?

Can they take phone calls?

Does the alarm still work when Bluetooth® is disabled?

What is the warranty?

What is the Flex Subscription Service?

What is the return policy?

Can I stream anything?

Is there a phone-free mode?

What are the decibel levels of Ozlo Sleepbuds® for various volume settings?

How does the Sleepbuds® minimize EMF exposure?

Getting Support for FSA/HSA Orders

FAQs

User Guide

Help Videos

Sleepbuds® Updater

Beta Portal

Resources

Care and Maintenance of the Hardware

Cleaning your Sleepbuds®

How to Charge the Sleepbuds®

How to turn off the Sleepbuds®

How to download and install the OZLO Sleep App

How to clear the Bluetooth® Pairing List

How to pair your Sleepbuds® to your Phone/Tablet

What do the lights mean on my Sleepbuds® ?

Setting Up Your Sleepbuds®

Getting the Proper Fit for your Sleepbuds®

Changing Silicone Tip Size

Smart Charging Case LEDs

Setting Up your OZLO® Sleepbuds®

How to open the Smart Charging CaseUpdated a year ago