Sleepbuds® won't pair to a new device/phoneUpdated a month ago

If your Sleepbuds® won't pair to a new device, you'll need to clear the Bluetooth® pairing list by following the troubleshooting steps below.

1. Connect the Sleepbuds to a computer using a USB cable, open Google Chrome or Microsoft Edge, and go to http://update.ozlosleep.com.

2: Open the Smart Charging Case.

3: Tap 'Connect Sleepbuds'.

4: Select the product from the pop-up screen and tap 'Connect'.

5. Use the control panel and click on "Clear Pairing List"

6. Clear the Sleepbuds from any phones that had previously paired with the device

If these steps didn't help, please reach out to us at [email protected] , and we'll be happy to troubleshoot with you!