Low or no audio on one Sleepbuds®Updated 14 days ago

If you're hearing low or no audio only on one side of your Sleepbuds, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesn't, continue to the next one, etc.

1. Check the source of the audio or sound.

1.1 If you're steaming audio from an app (ex Spotify, YouTube, etc), increase the volume using your phone volume controls. You may also try streaming from a different streaming app or try the built-in masking sounds if there is a difference.

1.2 If you're listening to the built-in masking sounds, increase the volume of the current Masking sound. You can perform this on the Sleepbuds page or the Masking Sound page of the OZLO Sleep App. 

2. Adjust and play around with the volume while listening to the built-in masking sounds, cycling it from 0% to 100% a few times.

3. Ensure that the Sleepbuds are clean. Additionally, wax buildup on the ears may cause sound to be muffled or low, so please ensure that your ears are also clean when wearing the buds. You may also check this article about Cleaning your Sleepbuds. 

4. Make sure that you're placing the Sleepbuds in your ears correctly. Insert the left Sleepbud into the left tip and the right Sleepbud into the right tip. Each Sleepbud and ear tip is marked with either an L or an R. Remember to rotate the Sleepbud back and press the tip wing to tuck it underneath your ear ridge. 

You may also watch the video below to learn more about getting the right fit for your Sleepbuds. 

5. Reboot your Smart Charging Case by simply closing the lid with your Sleepbuds inside and waiting 30 seconds. 

If these steps didn't help, please reach out to us at [email protected], and we'll be happy to troubleshoot with you!