Connectivity issues/dropouts/disconnectsUpdated a month ago

If you experience audio dropouts or Bluetooth disconnects while using your Sleepbuds, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesn't, continue to the next one, etc.

1. Check the source of the audio. If you're streaming audio from an app, try to listen to the built-in masking sounds to check if the issue persists. 

1.1 If you're primarily streaming audio from apps like Spotify, YouTube, or others, Try streaming from a different app to see if the issue persists. Alternatively, use the built-in masking sounds to check for a difference in performance.

1.2 If you listen mainly to the built-in masking sounds, try switching your Bluetooth setting to Power Saving mode or Disable Bluetooth. This helps reduce Bluetooth reconnections between the app and the case, which could be causing audio dropouts. Many customers have seen improvements after making these adjustments, with dropouts no longer occurring.

2. Update your Sleepbuds firmware (either via the OZLO Sleep App or via the webapp on your computer).

3. Reboot your Smart Charging Case by simply closing the lid with your Sleepbuds inside and waiting 30 seconds. 

If these steps didn't help, please reach out to us at [email protected], and we'll be happy to troubleshoot with you!