Case battery draining too quicklyUpdated a month ago

If your Smart Charging Case drains too quickly, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesn't, continue to the next one, etc.

We expect the case to carry enough charge, starting from 100%, for multiple nights of usage and charging the buds. If the case is fully discharging after a single night of use, the steps below may help.

1. Update your Sleepbuds firmware (either via the OZLO Sleep App or via the webapp on your computer) (link)

2. Close the Smart charging Case lid while charging.

3. Reboot your Smart Charging Case by simply closing the lid with your Sleepbuds inside and waiting 30 seconds. 

If these steps didn't help, please reach out to us at [email protected] , and we'll be happy to troubleshoot with you!