Audio stops unexpectedly and playback won't resume automaticallyUpdated 2 months ago

If the audio stops unexpectedly and won't resume playback automatically, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesn't, continue to the next one, etc.

1. Check the source of the audio or sound.

1.1 If you're steaming audio from an app (ex Spotify, YouTube, etc), try streaming from a different streaming app or try the built-in masking sounds if there is a difference. If the issue only happens to certain streaming apps then it may be an app issue and you may consider updating or reinstalling that app. 

1.2 If you're listening to the built-in masking sounds, make sure that your OZLO Sleep App is up to date. If it's already up to date, you may also consider uninstalling and reinstalling the OZLO Sleep App.

2. Update your Sleepbuds® firmware (either via the OZLO Sleep App or via your computer) 

3. Reboot your Smart Charging Case by simply closing the lid with your Sleepbuds inside and waiting 30 seconds. 

If these steps didn't help, please reach out to us at [email protected], and we'll be happy to troubleshoot with you!