Audio is playing from the wrong sourceUpdated 2 months ago

If the audio you're hearing is playing from the wrong source, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesn't, continue to the next one, etc.

1. Check the source of the audio or sound.

1.1 If you're steaming audio from an app (ex Spotify, YouTube, etc), force quit the app and then try opening it again. You can also try streaming from a different app or try the built-in masking sounds if there is a difference. 

1.2 If you're listening to the built-in masking sounds, force quit the OZLO Sleep App and then try playing a different masking sound if it makes a difference. 

2. Make sure that your OZLO Sleep App is up to date. If it's already up to date, you may also consider uninstalling and reinstalling the OZLO Sleep App. 

3. Update your Sleepbuds firmware (either via the OZLO Sleep App or via your computer) 

4. Reboot your Smart Charging Case by simply closing the lid with your Sleepbuds inside and waiting 30 seconds. 

If these steps didn't help, please reach out to us at [email protected], and we'll be happy to troubleshoot with you!