Errors updating the OZLO Sleep AppUpdated 3 months ago

If you're having errors updating your OZLO Sleep App, please try the following steps. We recommend you go through these options in order. Often the first item will resolve the issue, if it doesn't, continue to the next one, etc.

1. Check Your Internet Connection

Ensure you're connected to a stable Wi-Fi or mobile data network. A weak connection might prevent the app from updating.

2. Restart Your Device

Sometimes a simple restart can resolve update issues. Turn off your device, wait a few seconds, and then turn it back on.

3. Check for Available Storage

Lack of storage space can prevent apps from updating. Go to your phone's storage settings and check if there’s enough free space for the update.

4. Check for System Updates

Sometimes an app won’t update if your phone's operating system (OS) is outdated. Check for any available OS updates and install them.

6. Force Stop and Restart the App Store/Play Store.

For Android: Go to Settings > Apps > Google Play Store and select Force Stop. Reopen the Play Store and try updating again.

For iOS: Swipe up or double-tap the Home button to force close the App Store, then reopen it and try again.

7. Uninstall and Reinstall the App

If the issue persists, uninstall the OZLO Sleep App and reinstall it. Note: You may need to log back into the app after reinstalling.

If these steps didn't help, please reach out to us at [email protected], and we'll be happy to troubleshoot with you!